FAQs

You can return the item under "My Account."

Go to "My Purchases"
Select the order from which you would like to return an item
Click on "Help & Returns" in the bottom right corner
Now select the item you want to return by clicking the box
Select the appropriate reason for the return and please leave a comment in the corresponding field
Select the desired action
Don't forget to back up your data and reset the device to factory settings before sending it.

Once the returned item has arrived, processing currently takes 4 to 7 business days. If you have selected an exchange or repair option, we will try to accommodate it. If this is not possible, we will refund the invoice amount to the payment method used. You will be informed by email about the progress of the respective process.

Please understand that electronic devices cannot be replaced during an exchange or repair

Important information in advance:

– For Apple devices, please remove the *Activation Lock* – Please return the item with all included accessories.

– Please do not send the package freight collect. These shipments will not be accepted by us, but will be returned at your expense.

– Please keep the tracking number until we have processed your return. We offer a 21-day right of withdrawal for all items and an additional 3-year warranty for electronic items.

In the event of a withdrawal, we will bear the shipping costs if at least one returned item is over €40 or you have identified quality defects.

In this case, print out the free shipping label and frank your package with it.

No printer available? No problem. With the QR code, the shipping label will be printed out at the branch. As soon as the returned goods have reached our facility, we will take care of a replacement as quickly as possible or refund the purchase price if an exchange or repair should not be possible.

For items under €40, shipping must unfortunately be organized by yourself.

We receive packages with media articles such as books, CDs, DVDs at the following address:

rebuy recommerce GmbH, Kanalstraße 139, 12357 Berlin

In the case of electronic articles, please use the following address:

rebuy recommerce electronics GmbH, Wohlrabedamm 28, 13629 Berlin

That should of course not happen and we are really sorry.

If items are defective, we ask you to initiate a free return, stating the reason.

– in the browser on rebuy.de: Click here and select "Initiate return" for the product in question: My Purchases

– iOS App: You can find the "Initiate return" option under "My Profile" by clicking on "My Purchases" and then on the order in question

– Android App: Currently not possible, please initiate a return via the website rebuy.de

If it is an item from the electronics sector, you can also choose a repair in addition to a refund.

If we no longer have the item in stock or a repair is no longer possible or is really no longer worthwhile, we will refund the purchase price to the original payment method or as a rebuy voucher.

First, check that your AirPods and device are up to date.

Reset the AirPods by placing them in the charging case and holding down the setup button until the status indicator flashes. If that doesn't help, clean them carefully and re-pair them.

For more information, here is the link to the Apple website: https://support.apple.com/de-de/guide/airpods/iph561965261/web

Is only accessories missing? Then please contact us and we will find a solution. If other components or products are missing, we ask you to initiate a free return, stating the reason. If you are missing the complete shipment, please contact us – where and when, you can see further below.

Once your return has reached us, processing will take a few days.

When the inspection is complete, you will receive the amount back to your payment method used or as a rebuy voucher. You will be informed about this by email.